FAQ

FAQ – FREQUENTLY ASKED QUESTIONS

1. What are your processing and delivery times?
All orders are carefully prepared within 24 to 72 business hours.
Estimated delivery time:

  • 5 to 10 business days within Europe

  • 7 to 14 business days for international orders

📦 Every order includes a tracking number for full transparency.

2. Is shipping free?
Yes. We provide free worldwide shipping on all orders, with no minimum purchase required.

3. Can I return a product?
Yes. You have 14 days from the date of delivery to request a return.
Conditions:

  • The product must be unused, clean, and in its original packaging.

  • A refund will be issued once the returned item is received and inspected.

For full details, see our [Return Policy].

4. What payment methods do you accept?
We accept the following secure payment methods:

  • Credit/Debit Cards (Visa, Mastercard, American Express)

  • PayPal

💳 All payments are 100% secure with SSL encryption.

5. Is my payment information secure?
Absolutely. We use the highest security standards:

  • SSL encryption

  • Fraud protection

  • No banking data stored

🔒 Your safety and trust are our top priority.

6. How can I track my order?
As soon as your order is shipped, you will receive a confirmation email with your tracking number.
You can track your order:

  • Via the link provided in the email

  • Or directly in your customer account on our website

7. How can I contact you?
Our customer service team is always ready to help:

  • 📧 Email: info@naturalbuilthome.com

  • 📞 Phone: +33 7 83 78 16 77

  • 🕘 Available Monday – Friday, from 9:00 AM to 6:00 PM (CET)

We reply to all messages within 24 business hours.
✅ Most issues are resolved in less than 24h.

8. What if my product arrives damaged?
If your item arrives damaged, defective, or incorrect, please contact us immediately with a photo.
We will provide a free replacement or a full refund, according to your preference.