Return & Refund Policy – Naturalbuilthome

At Naturalbuilthome, your satisfaction is our priority. We want your online shopping experience for home décor to be smooth, enjoyable, and risk-free. That’s why we provide a transparent return and refund policy.

1. Return Period

You have 14 calendar days from the date you receive your order to request a return if you are not fully satisfied.
After this period, unfortunately, we cannot accept returns.

2. Conditions for Returns

To be eligible, returned items must:

• 
  Be new, unused, unwashed, and in their original packaging (with tags, labels, and accessories).
  
• 
  Show no signs of wear, damage, or alteration.
  
• 
  Be accompanied by proof of purchase (invoice or order confirmation).
  

⚠️ Exceptions (non-returnable items):

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  Items that, for hygiene reasons, cannot be resold once used (e.g., bathroom décor that has been in contact with water, used textiles, bedding once opened).
  
• 
  Customized or personalized products.
  

3. How to Return an Item

1. 
   Contact us by email at info@naturalbuilthome.com with your order number and reason for return.
   
2. 
   We will provide you with the return address and instructions.
   
3. 
   Pack the product carefully to prevent damage during transit.
   
4. 
   Ship the package back within the return window.
   

📌 Return shipping costs: Customers are responsible for return shipping costs, except in cases where the product is defective or incorrect.

4. Refund Process

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  Once we receive and inspect your return, we will notify you by email.
  
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  If approved, your refund will be processed within 7 business days and issued to your original payment method.
  
• 
  If the item shows signs of use, damage, or does not meet the return conditions, we reserve the right to refuse the refund.
  

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product:

• 
  Please contact us within 48 hours of delivery at info@naturalbuilthome.com, providing clear photos.
  
• 
  We will offer you a quick solution: replacement, store credit, or full refund.
  

6. Shipping Costs & Free Delivery

We proudly offer free standard shipping on all orders.
Delivery times are estimated at checkout and depend on the carrier and destination.

7. Our Commitment

At Natural Built Home, we carefully select each décor item to ensure quality and style. Our dedicated customer service team is here to help you, and our return policy is designed to give you peace of mind.

Your satisfaction is always our top priority.