Warranty: Damaged or Defective Items
If you have received items that are damaged or defective in any way, please contact us directly so that our customer service representatives can arrange for a replacement. You can email us at using our Contact Form or call us at 800.508.8834. Please be sure to have your order number available. If you have any other questions or concerns, please feel free to email us at firstname.lastname@example.org.
We ship all orders within 1 to 2 business days, unless specifically noted on the item page. We also offer Gift Wrapping.
Most orders qualify for Standard Shipping (Ground, 5-7 day delivery time)*:
- Orders up to $30: $5 shipping fee
- From $30.01 to $75: $8.50 shipping fee
- From $75.01 to $150: $12 shipping fee
- From $150.01 to $375: $22 shipping fee
- Orders over $375: $30 shipping fee
* Excludes outlet items. For destinations within the continental US, Standard Shipping orders will either be shipped via UPS or US Postal Service. Orders outside the continental US will ship via UPS at UPS list prices based on destination and weight.
If you need your order faster, we offer a variety of expedited shipping methods via UPS. The cost of each method will be calculated based on your zip code, the weight of your order and the shipping costs provided by UPS. To view a shipping cost estimate simply enter your zip code and state into the Calculate Shipping box on the Shopping Cart page.
We offer the following expedited shipping options:
- UPS Three Day Select
- UPS Second Day Air
- UPS Next Day Air
Find out more about our Furniture Delivery.
Find out more about our Gift-Wrapping services.
Product Maintenance and Care:
Care & Maintenance of Native Trails hammered copper
All Finishes: Copper is amazingly easy to maintain, and our finishes are particularly simple since they do not show fingerprints as stainless steel or polished copper does. For basic cleaning, use mild soap and warm water. Keep your copper product clean and dry by wiping it down daily with a soft cloth. Abrasive cleaners or copper polish should never be used on our copper products as they may affect the finish. For extra protection, a product such as Flitz Faucet Wax + may be applied.
The following is information specific to each finish:
Antique and Tempered Finishes: Copper is a living metal that will naturally patina over time. Our copper products are not lacquered or sealed; they will react to their environment as they develop character. Acidic substances such as lemons, ketchup or red wine may alter the copper finish after prolonged contact. Not to worry, in a short time (usually just days) it will naturally re-patina itself! Copper’s beauty is ever changing and no two pieces are ever alike.
Brushed Nickel Finish: Our Brushed Nickel finish is achieved by plating nickel over copper, followed by careful hand-brushing. It is a very easy finish to maintain. Acidic items left on the nickel finish for extended periods of time may leave a slight dark mark, but this is easily removed with Flitz Polish or chrome polish.
Handmade by artisans using a sustainable blend of natural materials, these eco-friendly sinks are lighter weight than traditional concrete sinks, and extraordinarily stain, scratch and crack resistant.
Our NativeStone® Collection is reinforced with natural jute fiber, an incredibly strong and sustainable material. The result is a much lighter weight product, about 40% lighter than standard concrete, as well as an extremely crack-resistant product. We also use an exclusive low-VOC nano- sealer that literally binds with the molecules in the concrete. This makes NativeStone® exceptionally stain resistant and scratch resistant.
Care & Maintenance of NativeStone®
All Finishes: NativeStone® is incredibly easy to keep looking like new. For maintenance, simply use mild, non-abrasive soap and cleaners. The sealer is highly stain and scratch resistant, however, normal care should be exercised and abrasives avoided. Our sealer is self-healing, which means in the unlikely event that you see slight staining on the surface of your sink, over time (usually just a few days) the stain will fade and eventually disappear. Wipe or rinse sink after use for best results.