Policies

*Policies*

Delivery
Some large items may be difficult to transport such as countertops or large quantities of insulation. The Natural Built Home Store offers delivery service to your home, installer, or fabricator.

Delivery Rates:
– $50.00 Delivery charge within 20 miles ($4.00 a mile over 20 miles)
– $40.00 Large/Heavy item surcharge (items that require more than one person to lift)
– $40.00 High rise surcharge

Call 612-605-7999 or email orders@naturalbuilthome.com to pay and schedule your delivery.

Shipping
Many of our items are shipped directly to you from the manufacturer and may require additional delivery time. Many of the products we sell are custom in nature and will require additional manufacturing time. The Natural Built Home Store will call or email you when we can confirm delivery times for your purchase. Sometimes delivery times change due to issues beyond our control. We will make every effort to keep you updated with the most accurate delivery times for your products.

Due to the large and heavy nature of some of our items, some products will need to be shipped via freight carrier. Although we do our best to estimate the shipping charges correctly, there may be additional charges for crating and delivery for these orders. The Natural Built Home Store will confirm all shipping times and charges as soon as possible.

The Natural Built Home Store will only ship to the United States and Canada.

Flooring: Most of our flooring will ship within 1 or 2 days after you place your order. However, flooring inventory varies at the manufacturer and this may cause a delay in your shipment. We will inform you of shipping times once your order is placed.

Counter Tops: Due to the custom nature of most of our counter tops, delivery can range from 2-8 weeks. We will inform you of the lead time when your order is placed.

Tile: Lead times for tile vary from 1-8 weeks depending on the size of the order. We will confirm lead times once your order is placed.

Sinks: Due to the custom finishes on most sinks, lead times are 6-8 weeks. We will confirm lead times once your order is placed.

Lighting: Availability from the manufacturer varies. Some fixtures are in-stock at the store and some may take 6-8 weeks. We will confirm lead times once your order is placed.

Water-Based Coatings: Shipping water-based coatings (our Safecoat and Mythic line of products) during the winter can be tricky because these products are damaged if they are frozen. Common shippers do not protect shipments from freezing while in transit, and we have no way to pack them that will guarantee that freezing will not occur. Therefore, it is the customer’s decision, not ours, whether to go ahead with an order if weather conditions between our store in Minneapolis, Minnesota and the point of delivery may result in a frozen product. Most products will freeze after the carrier drops them off unattended at the customer’s address. We will do everything that we can to try to prevent product from freezing. If you are concerned, let us know and we will try to ship early in the week so that your order will not sit in a truck over the weekend. We will also ask that you give us a delivery address that will always be attended so the shipment will not sit in the cold after the driver releases it. It is also possible for you to ask us to use expedited delivery with “signature required.” There will be additional charges for this service.

Sincerely,
The Natural Built Home Store Staff

The Natural Built Home Store cannot be held responsible for the installation of any merchandise not installed by The Natural Built Home or it’s subcontractor’s.

It is the customer’s responsibility to ensure all instructions are read and understood by their installer. If any clarification is needed, please speak with an Eco-Associate or refer directly to the manufacturer.

When install is contracted through The Natural Built Home Store a one year limited warranty will be offered on install. No product warranty is offered or intended by Contractor on Homeowner-supplied items (such as, but not limited to, windows, doors, paint, and electrical fixtures) nor on the Homeowner’s items relocated as a part of a Project. Warranty excludes normal wear and tear, acts of God, negligence by owner, or intentional misuse by owner and is at the sole discretion of Contractor. This Warranty is extended to Homeowner only and is not transferable to any other party without approval of the Contractor.

The Natural Built Home Store cannot be liable for any consequential damages, incidental damages, for loss of use, property or profits or any other damages of whatever kind or however rising as a result of improper installation.

Sincerely,

The Natural Built Home Store Staff

Although rare, damage can happen through the shipping or delivery process. Be sure to have damage noted and refuse delivery. If damaged material is accepted, purchaser will pay all return charges. If, after removing your item(s) from its packaging you notice a defect or damages, please contact us immediately. If an exchange is needed, the item(s) must be new and unused. All claims must be made within 48 hours after receiving product. Retain all packaging and contact us at immediately to obtain a Return Authorization Number. RAN numbers must appear on the outside shipping carton on all defective returns along with a copy of the packing list stating a list of contents. Defective return shipments without a RAN # will be refused and return to the shipper at their expense. Credit will be extended on only those items listed on the original customer return authorization request. Items returned with either broken or missing parts are ineligible for full credit. The Natural Built Home Store will bill back the customer for the cost of the broken or missing parts on products returned. Items returned in un-saleable or abused condition are ineligible for credit and will be returned to the shipper at the customer’s expense.

Sincerely,

The Natural Built Home Store Staff

In an effort to serve all of our customers better, The Natural Built Home Store has implemented a Merchandise Pick Up Policy for all orders shipped to our store at 4020 Minnehaha Ave in Minneapolis or Warehouse located at 2710 E. 33rd St in Minneapolis.

Store Hours and Contact
M- F: 9am – 7pm
Saturday: 9am – 5pm
Sunday: Closed
612-605-7999

Warehouse Hours and Contact
M-F: by appointment. Call 612-877-8376

Insulation, Countertops, and Other Large Items will be shipped to the Warehouse

From the day of delivery or purchase if stock item such as insulation, customer has one week to pick up their order. Fee schedule for pick up delays is as follows:

Days 1-7: Customer will incur no charge
Days 8-14: Customer will incur a warehouse fee equal to 5% of the material value
Days 15-21: Customer will incur an additional warehouse fee equal to 5% of the material value
Days 22 and beyond: Customer will incur an additional daily warehouse fee equal to 5% of the material value for each day the material is left in the warehouse past 21 days.

Smaller Items – All other orders will be shipped to the Store

For all material orders, customers will have two weeks to pick up their order, beginning the date that they are notified that the order is available at Natural Built Home. Fee schedule for pick up delays is as follows:

Days 1-14: Customer will incur no charge
Days 15-21: Customer will incur a warehouse fee equal to $50
Days 22-28: Customer will incur an additional warehouse fee equal to $50
Days 29 and beyond: Customer will incur an additional daily warehouse fee equal to $50 for each day the material is left in the warehouse past 28 days.

Please plan accordingly to pick up your orders so you can avoid warehousing fees. If you have any questions about Natural Built Home’s Merchandise Pick-Up Policy, please ask an Eco-Associate.

Sincerely,

The Natural Built Home Store Staff

The following is the terms of the agreement between the Company, Castle Building & Remodeling, Inc. doing business as The Natural Built Home Store, and the Buyer (or User of the website) of goods or services through the Company’s Web site www.naturalbuilthome.com. If you do not agree to these terms, you will not be able to purchase online, so please review these terms carefully:

BY ACCESSING, BROWSING, AND USING THIS SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS DESCRIBED HEREIN AND ALL POLICIES AND GUIDELINES INCORPORATED BY REFERENCE.

1. Introduction. Buyer agrees to the terms and conditions outlined in this Natural Built Home, Inc. Online Contract with respect to the goods, services and information provided by or through the Site. This Contract constitutes the entire and only agreement between the Company and Buyer, and supersedes any and all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the goods, services and information provided by or through the Site, and the subject matter of this Contract. Buyer agrees to review this Contract prior to purchasing anything and purchase of a good or service shall be deemed acceptance of this Contract.

2. Setup and Payment. Buyer represents and warrants that (i) the credit card information supplied is true, correct and complete and (ii) charges incurred by the Buyer will be honored by the Buyer’s credit card company and (iii) Buyer shall pay charges incurred by Buyer at the amounts in effect at the time incurred, including all applicable taxes.

3. Copyright. The content, organization, gathering, compilation and other matters related to the Site are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights, and, the copying, redistribution, use or publication by a User of any such content or any part of the Site is prohibited.

4. Editing, Deleting, and Modification. Company reserves the right in its sole discretion to edit or delete any information or content appearing on the Site and to remove any goods and services for sale. Upon notice published over the Service, Company may modify this Contract, or prices, and may discontinue or revise any or all aspects of the Site in its sole discretion and without prior notice. Modification of this Contract will be deemed effective upon publication on the Site with respect to transactions occurring after said date.

5. Right to Refuse. Company reserves the right in its sole discretion to refuse service at any time. Sale of any goods or services is subject to availability.

6. Indemnification. Buyer agrees to indemnify, defend and hold Company and its affiliates, licensors and suppliers harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to a Buyer’s violation of this Contract or use of the Site.

7. Non-Transferable. Buyer’s right to use the Service is not transferable and is subject to any limits established by Company or by Buyer’s credit card company.

8. Disclaimer. THE SERVICE, CONTENT, GOODS AND SERVICES FROM OR THROUGH THE SERVICE ARE PROVIDED “AS-IS,” “AS AVAILABLE,” AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE SOLE AND ENTIRE MAXIMUM LIABILITY OF COMPANY, FOR ANY REASON, AND BUYER’S SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE AMOUNT PAID BY THE CUSTOMER FOR THE PARTICULAR ITEMS PURCHASED. COMPANY AND ANY OF ITS AFFILIATES, DEALERS OR SUPPLIERS ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN COMPANY AND BUYER. THIS SITE AND GOODS AND SERVICES WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. SOME STATE STATUTES MAY APPLY REGARDING LIMITATION OF LIABILITY.

The Natural Built Home Store shall not be liable for any delay or failure in the performance or in delivery or shipment of materials or merchandise or for any damages suffered by the customer by reason of such delay or failures directly or indirectly caused by or in any manner arising from or connected with acts of God, acts of public enemies, riots, acts of governmental agencies, labor difficulties, failure of our suppliers to ship or produce goods, delays in securing or shortages of raw materials, breakdown or destruction of plant or equipment, or any other cause or causes beyond the control of The Natural Built Home Store, whether or not similar to those enumerated herein. All orders will be deemed to be suspended so long as any such cause prevents or delays performance or delivery or shipment.

THE NATURAL BUILT HOME STORE DOES NOT WARRANTY ANY PRODUCTS. THE SOLE WARRANTY ASSOCIATED WITH A PRODUCT IS THE WARRANTY PROVIDED BY THE MANUFACTURER OF THE PRODUCT, IF ANY. IN NO EVENT SHALL THE NATURAL BUILT HOME STORE BE LIABLE FOR ANY CONSEQUENTIAL DAMAGES, INCIDENTAL DAMAGES, OR LOSS OF USE, PROPERTY OR PROFITS OR ANY OTHER DAMAGES OF WHATEVER KIND OR HOWEVER ARISING.

Customers with allergies or chemical or other sensitivities may wish to test products before purchasing. The customer alone shall be responsible for the decision to test and the method of testing to be used. The Natural Built Home Store will not be responsible or liable for testing procedures or adverse reactions that may result from use of our products.

9. Use of Information. We do not sell or disclose information that identifies our visitors personally or makes it possible for third parties to contact customers directly except for processing credit card transactions and shipping orders. You are not required to provide any personal information when you visit our site. However, if you make a purchase on our site, we require certain personal information. The Natural Built Home Store reserves the right, and Buyer authorizes Company, to the use and assignment of all information regarding Buyer’s use of the Site and all information provided by Buyer, subject to applicable law.

10. Miscellaneous. This Contract shall be treated as though it were executed and performed in Minneapolis, Minnesota and shall be governed by and construed in accordance with the laws of the United States of America and of the State of Minnesota (without regard to conflict of law principles). Any cause of action of Buyer with respect to the Site must be instituted within six (6) months after any purchase or be forever waived and barred. All actions shall be subject to the limitations set forth in Section 8. The language in this Contract shall be interpreted as to its fair meaning and not strictly for or against any party. All legal proceedings arising out of or in connection with this Contract shall be brought solely in Minneapolis, Minnesota and Buyer expressly submits to the jurisdiction of said courts and Buyer consents to extra-territorial service of process. Should any part of this Contract be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Site or the Company is in conflict or inconsistent with this Contract, this Contract shall take precedence. Failure of Company to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision.

Sincerely,

The Natural Built Home Store Staff

Paint Matching – The Natural Built Home Store does not have a spectrometer and cannot match paint chips.

Matching Previous Orders – Please bring with the can or take a photo of the top of the can to ensure you know the not only the name of the color but also the formula used to the tint the paint. A picture of the side of the can is also helpful so we can determine what base and sheen the paint is.

Paint Tinting – The Natural Built Home Store can look up the formulas and match all major brands and colors using a local software application. Please note that some colors require us to contact the paint manufacturer to obtain a formula which can take up to 24 hours to receive back.

Re-tinting Paint – The Natural Built Home Store can add more color to paint and charges $5.00 per gallon to re-tint paint.

Store Closing – The Natural Built Home Store values its employees and works hard to maintain a predictable working schedule for them. Tinting and mixing paint is a time consuming process and takes about 15-20 minutes per gallon.
All paint purchases that require tinting must be made at least 15 minutes prior to store closing.

Large orders – All orders over 7 gallons that require tinting should be placed at least 24 hours prior to when they need to be picked up. We encourage you to call in your orders in advance and schedule a pick up time.

Sincerely,

The Natural Built Home Store Staff

Castle Building & Remodeling, Inc. doing business as The Natural Built Home Store offers the following Warranties on remodeling work performed.

Upgraded Warranty
If Homeowner completes and returns the Job Feedback Survey to Contractor within 30 days of completion of project Homeowner shall be eligible for Contractor’s Upgraded Warranty.

Contractor’s Upgraded Warranty is a promise to past clients and can be summarized in the following points:
– Contractor shall respond to all warranty requests from clients within two (2) business days. During this response, Contractor will attempt to help fix the problem over the phone, if minor, or schedule an appointment to look at and begin to take action to correct the problem.
– Contractor shall investigate all warranty requests no matter the length of time from completion of the project. During this investigation, Contractor will determine if the warranty issue is the result of faulty workmanship on the part of Contractor, defective materials, substandard subcontracted work or if the problem is the result of some other non-related issue.
– Contractor shall take responsibility for and fix all warranty issues that are the result of faulty workmanship on the part of Contractor, defective materials, or substandard subcontracted work*.
– Contractor shall communicate with Homeowner throughout the warranty process in regards to all findings and the timing of all repairs, if applicable.

*No warranty is offered or intended by Contractor on Homeowner-supplied items (such as, but not limited to, windows, doors, paint, and electrical fixtures) nor on the Homeowner’s items relocated as a part of a Project. Upgraded Warranty excludes normal wear and tear, acts of God, negligence by owner, or intentional misuse by owner and is at the sole discretion of Contractor. Upgraded warranty also excludes in-floor heat. This Upgraded Warranty is extended to Homeowner only and is not transferable to any other party without approval of the Contractor.

State Warranty
2010 Minnesota Statutes
Chapter 327A. Housing; Statutory Warranties
Section Headnote
327A.01 Definitions
327A.02 Statutory Warranties
327A.03 Exclusions
327A.04 Waiver and Modification Limited
327A.05 Remedies
327A.06 Other Warranties
327A.07 Variations.
327A.08 Limitations
327A.01 DEFINITIONS.
Subdivision 1. Scope. As used in sections 327A.01 to 327A.07, the terms in this section shall have the meanings assigned to them.
Subd. 2. Building standards. “Building standards” means the materials and installation standards of the State Building Code, adopted by the commissioner of labor and industry pursuant to sections 326B.101 to 326B.194, in effect at the time of the construction or remodeling.
Subd. 3. Dwelling. “Dwelling” means a new building, not previously occupied, constructed for the purpose of habitation; but does not include appurtenant recreational facilities, detached garages, driveways, walkways, patios, boundary walls, retaining walls not necessary for the structural stability of the dwelling, landscaping, fences, nonpermanent construction materials, off-site improvements, and all other similar items.
Subd. 4. Initial vendee. “Initial vendee” means a person who first contracts to purchase a dwelling from a vendor for the purpose of habitation and not for resale in the ordinary course of trade.
Subd. 5. Major construction defect. “Major construction defect” means actual damage to the load-bearing portion of the dwelling or the home improvement, including damage due to subsidence, expansion or lateral movement of the soil, which affects the load-bearing function and which vitally affects or is imminently likely to vitally affect use of the dwelling or the home improvement for residential purposes. “Major construction defect” does not include damage due to movement of the soil caused by flood, earthquake or other natural disaster.
Subd. 6. Vendee. “Vendee” means any purchaser of a dwelling and includes the initial vendee and any subsequent purchasers.
Subd. 7. Vendor. “Vendor” means any person, firm or corporation which constructs dwellings for the purpose of sale,
including the construction of dwellings on land owned by vendees.
Subd. 8. Warranty date. “Warranty date” means the date from and after which the statutory warranties provided in section 327A.02 shall be effective, and is the earliest of:
(a) the date of the initial vendee’s first occupancy of the dwelling; or
(b) the date on which the initial vendee takes legal or equitable title in the dwelling.
In the case of a home improvement, the warranty date is the date on which the home improvement work was completed.
Subd. 9. Home improvement. “Home improvement” means the repairing, remodeling, altering, converting or modernizing of, or adding to a residential building. For the purpose of this definition, residential building does not include appurtenant recreational facilities, detached garages, driveways, walkways, patios, boundary walls, retaining walls not necessary for the structural stability of the building, landscaping, fences, nonpermanent construction materials, off-site improvements, and all other similar items.
Subd. 10. Home improvement contractor. “Home improvement contractor” means a person who is engaged in the business of home improvement either full time or part time, and who holds out to the public as having knowledge or skill peculiar to the business of home improvement.
Subd. 11. Owner. “Owner” means any person who owns a residential building on which home improvement work is
performed, and includes any subsequent owner of the residential building.
Subd. 12.Inspection. “Inspection” means a visual or invasive examination of the alleged property damage.
History: 1977 c 65 s 1; 1981 c 119 s 1-5; 1986 c 444; 2001 c 207 s 8; 1Sp2003 c 8 art 1 s 12; 2007 c 140 art 4 s 61; art 12s12; art 13 s 4; 2010 c 343 s 4,5

327A.02 STATUTORY WARRANTIES.
Subdivision 1.Warranties by vendors. In every sale of a completed dwelling, and in every contract for the sale of a dwelling to be completed, the vendor shall warrant to the vendee that:
(a) during the one-year period from and after the warranty date the dwelling shall be free from defects caused by faulty workmanship and defective materials due to noncompliance with building standards;
(b) during the two-year period from and after the warranty date, the dwelling shall be free from defects caused by faulty installation of plumbing, electrical, heating, and cooling systems due to noncompliance with building standards; and
(c) during the ten-year period from and after the warranty date, the dwelling shall be free from major construction defects due to noncompliance with building standards.
Subd. 2.Warranties to survive passage of title.
The statutory warranties provided in this section shall survive the passing of legal or equitable title in the dwelling to the vendee.
Subd. 2a.Remedies unaffected by corporate dissolution.
The statutory warranties provided in this section are not affected by the dissolution of a vendor or home improvement contractor that is a corporation or limited liability company.
Subd. 3.Home improvement warranties.
(a) In a sale or in a contract for the sale of home improvement work involving major structural changes or additions to a residential building, the home improvement contractor shall warrant to the owner that:
(1) during the one-year period from and after the warranty date the home improvement shall be free from defects caused by faulty workmanship and defective materials due to noncompliance with building standards; and
(2) during the ten-year period from and after the warranty date the home improvement shall be free from major construction defects due to noncompliance with building standards.
(b) In a sale or in a contract for the sale of home improvement work involving the installation of plumbing, electrical, heating or cooling systems, the home improvement contractor shall warrant to the owner that, during the two-year period from and after the warranty date, the home improvement shall be free from defects caused by the faulty installation of the system or systems due to noncompliance with building standards.
(c) In a sale or in a contract for the sale of any home improvement work not covered by paragraph (a) or (b), the home improvement contractor shall warrant to the owner that, during the one-year period from and after the warranty date, the home improvement shall be free from defects caused by faulty workmanship or defective materials due to noncompliance with building standards.
Subd. 4.Response from vendor or home improvement contractor to notice of claim; right to inspect.
(a) The vendee or owner must allow an inspection for purposes of the preparation of an offer to repair the alleged loss or damage under subdivision 5. The inspection must be performed by the vendor or home improvement contractor within 30 days of the notification under section 327A.03, clause (a). Any damage to property caused as a result of an inspection must be promptly repaired by the inspecting party to restore the property to its preinspected condition.
(b) The applicable statute of limitations and statute of repose for an action based on breach of a warranty imposed by this section, or any other action in contract, tort, or other law for any injury to real or personal property or bodily injury or wrongful death arising out of the alleged loss or damage, is tolled from the date the written notice provided by the vendee or owner is postmarked, or if not sent through the mail, received by the vendor or home improvement contractor until the latest of the following:
(1) the date of completion of the home warranty dispute resolution process under section 327A.051; or
(2) 180 days.
(c) Upon completion of repairs as described in an offer to repair, the vendor must provide the vendee with a list of the repairs made and a notice that the vendee may have a right to pursue a warranty claim under this chapter. Provision of this statement is not an admission of liability. Compliance with this subdivision does not affect any rights of the vendee under this chapter.
Subd. 5.Right to repair; agreement.
(a) Within 15 days of completion of the inspection required by subdivision 4, the vendor or home improvement contractor must provide to the vendee or owner a written offer to repair. The offer to repair must include, at a minimum:
(1) the scope of the proposed repair work; and
(2) the proposed date on which the repair work would begin and the estimated date of completion.
(b) This subdivision does not prevent the vendee or owner from obtaining the information in paragraph (a) from another contractor or from negotiating with the vendor or home improvement contractor for a different scope of work.
(c) If the parties agree to a scope of work, the vendor or home improvement contractor must perform the repair work in accordance with the offer to repair. If the parties do not agree to a scope of work, the vendee or owner must submit the matter to the homeowner warranty dispute resolution process under section 327A.051.
(d) Upon completion of repairs described in an offer to repair, the vendor or home improvement contractor must provide the vendee or owner with a written notice that the scope of the work agreed upon has been completed.
Subd. 6.Failure to perform inspection or repair.
If the vendor or home improvement contractor fails to perform an inspection under subdivision 4 or fails to make an offer to repair or perform agreed upon repairs under subdivision 5, the vendee or owner may commence an action.
Subd. 7.Processes required before commencement of action.
Except as provided in subdivision 6, a cause of action for which the statute of limitations or statute of repose is tolled under subdivision 4, paragraph (b), must not be commenced in district court until the earlier of:
(1) the completion of the home warranty dispute resolution process under section 327A.051; or
(2) 60 days after the written offer of repair is provided to the vendee or owner.
History: 1977 c 65 s 2; 1981 c 119 s 6; 2001 c 207 s 9,10; 2006 c 202 s 5,6; 2010 c 343 s 6-9

327A.03 EXCLUSIONS.
The liability of the vendor or the home improvement contractor under sections 327A.01 to 327A.07 is limited to the specific items set forth in sections 327A.01 to 327A.07 and does not extend to the following:
(a) loss or damage not reported by the vendee or the owner to the vendor or the home improvement contractor in writing within six months after the vendee or the owner discovers or should have discovered the loss or damage; unless the vendee or owner establishes that the vendor or home improvement contractor had actual notice of the loss or damage;
(b) loss or damage caused by defects in design, installation, or materials which the vendee or the owner supplied, installed, or directed to be installed;
(c) secondary loss or damage such as personal injury or property damage;
(d) loss or damage from normal wear and tear;
(e) loss or damage from normal shrinkage caused by drying of the dwelling or the home improvement within tolerances of building standards;
(f) loss or damage from dampness and condensation due to insufficient ventilation after occupancy;
(g) loss or damage from negligence, improper maintenance or alteration of the dwelling or the home improvement by parties other than the vendor or the home improvement contractor;
(h) loss or damage from changes in grading of the ground around the dwelling or the home improvement by parties other than the vendor or the home improvement contractor;
(i) landscaping or insect loss or damage;
(j) loss or damage from failure to maintain the dwelling or the home improvement in good repair;
(k) loss or damage which the vendee or the owner, whenever feasible, has not taken timely action to minimize;
(l) loss or damage which occurs after the dwelling or the home improvement is no longer used primarily as a residence;
(m) accidental loss or damage usually described as acts of God, including, but not limited to: fire, explosion, smoke, water escape, windstorm, hail or lightning, falling trees, aircraft and vehicles, flood, and earthquake, except when the loss or damage is caused by failure to comply with building standards;
(n) loss or damage from soil movement which is compensated by legislation or covered by insurance;
(o) loss or damage due to soil conditions where construction is done upon lands owned by the vendee or the owner and obtained by the vendee or owner from a source independent of the vendor or the home improvement contractor;
(p) in the case of home improvement work, loss or damage due to defects in the existing structure and systems not caused by the home improvement.
History: 1977 c 65 s 3; 1981 c 119 s 7; 1986 c 444; 2010 c 343 s 10

327A.04 WAIVER AND MODIFICATION LIMITED.
§Subdivision 1.Waiver. Except as provided in subdivisions 2 and 3, the provisions of sections 327A.01 to 327A.08 cannot be waived or modified by contract or otherwise. Any agreement which purports to waive or modify the provisions of sections 327A.01 to 327A.08, except as provided in subdivisions 2 and 3 of this section, shall be void.
Subd. 2.Modification. At any time after a contract for the sale of a dwelling is entered into by and between a vendor and a vendee or a contract for home improvement work is entered into by and between a home improvement contractor and an owner, any of the warranties provided for in section 327A.02 may be excluded or modified only by a written instrument, printed in boldface type of a minimum size of ten points, which is signed by the vendee or the owner and which sets forth in detail the warranty involved, the consent of the vendee or the owner, and the terms of the new agreement contained in the writing. No exclusion or modification shall be effective unless the vendor or the home improvement contractor provides substitute express warranties offering substantially the same protections to the vendee or the owner as the statutory warranties set forth in section 327A.02. Any modification or exclusion agreed to by vendee and vendor or the owner and home improvement contractor pursuant to this subdivision shall not require the approval of the commissioner of labor and industry pursuant to section 327A.07.
Subd. 3.Exception. If a major construction defect is discovered prior to the sale of a dwelling, the warranty set forth in section 327A.02, subdivision 1, clause (c) may be waived for the defect identified in the waiver instrument, after full oral disclosure of the specific defect, by an instrument which sets forth in detail: the specific defect; the difference between the value of the dwelling without the defect and the value of the dwelling with the defect, as determined and attested to by an independent appraiser, contractor, insurance adjuster, engineer or any other similarly knowledgeable person selected by the vendee; the price reduction; the date the construction was completed; the legal description of the dwelling; the consent of the vendee to the waiver; and the signatures of the vendee, the vendor, and two witnesses. A single waiver agreed to pursuant to this subdivision may not apply to more than one major construction defect in a dwelling. The waiver shall not be effective unless recorded with the county recorder or registrar of titles who shall file the waiver for record.
History: 1977 c 65 s 4; 1981 c 119 s 8; 2005 c 4 s 61; 2008 c 337 s 59; 2009 c 91 s 1
327A.05 REMEDIES.
§Subdivision 1.New home warranties. Upon breach of any warranty imposed by section 327A.02, subdivision 1, the vendee shall have a cause of action against the vendor for damages arising out of the breach, or for specific performance. Damages shall be limited to:
(a) the amount necessary to remedy the defect or breach; or
(b) the difference between the value of the dwelling without the defect and the value of the dwelling with the defect.
Subd. 2.Home improvement warranty. Upon breach of any warranty imposed by section 327A.02, subdivision 3, the owner shall have a cause of action against the home improvement contractor for damages arising out of the breach, or for specific performance. Damages shall be limited to the amount necessary to remedy the defect or breach.
History: 1977 c 65 s 5; 1981 c 119 s 9
327A.051 HOME WARRANTY DISPUTE RESOLUTION.
Subdivision 1.Panel of neutrals. (a) The commissioner of labor and industry shall maintain a list of persons who consent to serve as qualified neutrals for purposes of this section. The commissioner shall establish application requirements and qualifications for qualified neutrals, taking into consideration the education, experience, and training of the applicant, potential conflicts of interest, and that the purpose of the process is to assist parties in determining an agreeable scope of repair or other resolution of their dispute. (b) As a condition of being included on the panel of neutrals identified in this section, the commissioner of labor and industry may charge each qualified neutral a fee of $200 per year for the administration of the home warranty dispute resolution process.
Subd. 2.Dispute resolution process. (a) The home warranty dispute resolution process required by this section is commenced by written application to the commissioner. A request must include the complete current address and full name of the contact person for each participating party. (b) Within ten days of receiving a written request, the commissioner shall provide each party with a written list of three qualified neutrals randomly selected from the panel of neutrals established under subdivision 1. The commissioner shall also provide complete contact information for each qualified neutral. (c) Within five business days after receipt of the list from the commissioner, the parties shall mutually select one of the three qualified neutrals identified by the commissioner to serve as the qualified neutral for their dispute. If the parties cannot mutually agree on a neutral, the vendor or home improvement contractor shall strike one of the neutrals from the list, the vendee or owner shall subsequently strike one of the remaining neutrals from the list, and the remaining neutral shall serve as the qualified neutral for the dispute resolution process. The parties shall notify the selected qualified neutral and the commissioner of the selection.
Subd. 3.Neutral evaluation; fee. (a) The qualified neutral selected by the parties shall convene, and each party shall attend, an in-person conference of the parties. The qualified neutral shall select the date for the conference after consulting the parties. The conference must occur no later than 30 days after the neutral’s selection, except by mutual agreement of the parties. In addition, the neutral shall collect from each party an administrative fee of $25 and shall submit those fees to the commissioner no later than ten days after the completion of the conference. (b) At least seven days before the conference, each party must provide the qualified neutral and the other party with all information and documentation necessary to understanding the dispute, or the alleged loss or damages. (c) After reviewing the information and documentation provided by the parties and after consulting with the parties at the conference, the neutral shall issue to the parties a nonbinding, written determination, which must include, to the extent possible, findings and recommendations on the scope and amount of repairs necessary, if any. The qualified neutral shall mail the determination to each party within ten days after the conference. (d) The parties shall share the expense of the qualified neutral’s billed time equally, unless otherwise agreed. The neutral’s billed time for evaluation of documents, meeting with the parties, and issuing a written determination must not exceed six hours, unless agreed to in writing by both parties. The neutral must identify the neutral’s hourly rate to the parties.
Subd. 4.Alternative process. If both parties agree, the parties may designate an alternative dispute resolution process in lieu of participating in the home warranty dispute resolution process established by this section. If the parties agree to an alternative dispute resolution process, they shall provide written notice of the agreement and a description of the selected process to the commissioner as soon as practicable, but no later than the date the parties are required to select a neutral under subdivision 2.
Subd. 5.Effect on future proceedings. (a) The written determination issued by the qualified neutral and all communications relating to the home warranty dispute resolution process, except those between any party and the commissioner, are deemed confidential settlement communications pursuant to Rule 408 of the Minnesota Rules of Evidence. (b) No party may use the written offer of repair provided by a vendor or home improvement contractor, a counteroffer to repair, or a written determination issued by the qualified neutral as evidence of liability in subsequent litigation between the parties. The qualified neutral may not be called to testify regarding the dispute resolution proceedings. (c) Any amount paid by a party for the services of a qualified neutral under this section is deemed a taxable cost of the prevailing party in a subsequent litigation involving the same subject matter.
Subd. 6.Noncompliance with timelines; effect. Failure to strictly comply with the timelines in this section shall not be grounds for dismissal of any claim brought under section 327A.05, provided that the parties establish good faith effort in complying with this section.
History: 2010 c 343 s 11

327A.06 OTHER WARRANTIES.
The warranties provided for in section 327A.02 shall be in addition to all other warranties imposed by law or agreement. The remedies provided in section 327A.05 shall not be construed as limiting the remedies in any action not predicated upon breach of the statutory warranties imposed by section 327A.02.
History: 1977 c 65 s 6; 2009 c 91 s 2

327A.07 VARIATIONS.
The commissioner of labor and industry may approve pursuant to sections 14.05 to 14.28, variations from the provisions of sections 327A.02 and 327A.03 if the warranty program of the vendor or the home improvement contractor requesting the variation offers at least substantially the same protections to the vendee or owner as provided by the warranties set forth in section 327A.02.
History: 1977 c 65 s 7; 1981 c 119 s 10; 1982 c 424 s 130; 1995 c 233 art 2 s 56; 2008 c 337 s 60; 2009 c 91 s 3

327A.08 LIMITATIONS.
Notwithstanding any other provision of sections 327A.01 to 327A.08: (a) the terms of the home improvement warranties required by sections 327A.01 to 327A.08 commence upon completion of the home improvement and the term shall not be required to be renewed or extended if the home improvement contractor performs additional improvements required by warranty; (b) the home improvement warranties required by sections 327A.01 to 327A.08 shall not include products or materials installed that are already covered by implied or written warranty; and (c) the warranties required by sections 327A.01 to 327A.08 must be set forth as written warranty instruments and must be included as part of the construction contract. The warranties and the exclusions under section 327A.03, the right to inspect and offer to repair under section 327A.02, subdivisions 4 and 5, and the home warranty dispute resolution process under section 327A.051 must be conveyed in writing to the owner. Failure to comply with this paragraph is a violation of section 326B.84. (d) If the warranties required by sections 327A.01 to 327A.08 are not provided to the owner in writing as required by paragraph (c), they are implied statutory warranties that have the same effect as if the vendor or home improvement contractor had complied with paragraph (c). (e) The owner’s right under this section to receive the written warranty required under this section may not be waived or modified by contract or otherwise. Any agreement that purports to waive or modify the right to the written warranty required under this section is void. (f) This section does not limit the ability of the vendor or home improvement contractor and the owner to enter into the agreements permitted under section 327A.04, subdivisions 2 and 3.
History: 1981 c 119 s 11; 1997 c 7 art 1 s 126; 2009 c 91 s 4; 2010 c 343 s 12

Sincerely,

The Natural Built Home Store Staff

Your credit card will be charged as soon as your order is placed. In the unlikely event that you’re not completely satisfied with your purchase, most goods can be refunded within 30 days of your purchase less shipping and handling charges incurred. Together with the reason for the request, the product returned to us must be in substantially the same condition as when purchased. Returned items must be in resalable condition, and must be returned with the original carton, packaging and receipt. Contact The Natural Built Home Store immediately to obtain a Return Authorization Number. RAN numbers must appear on the outside shipping carton on all returns.

Stocked Items – Such as clay, stains, sealers and cleaners.

• Items may be returned within 30 days of receipt provided the items are in new, resalable condition.

Non Stock Items – Such as flooring, bamboo floors and paper counter tops.

• Items may be returned within 30 days of receipt provided the items are in new, resalable condition. There will be a 33% restocking fee associated with these items. We are unable to refund any original shipping charges.

Custom Items – Such as tinted paint, sheet linoleum, wool carpet and glass counter tops

• These items are not returnable.
• Please note we do have a Salvage Room where you can consign these items and attempt to sell them. Please ask an eco designer for more information on the Salvage Room if you are interested in selling an item in the room.

Defective Product

• If an item arrives defective from its original manufacturer, notify The Natural Built Home Store immediately. We will make every attempt to replace the item quickly.

Refunds do not include any freight charges; we will not accept freight collect or COD shipments on returned materials. Materials that have been cut, modified, installed or applied by you and your contractor are not returnable under any circumstance. In the case of paint, if there is a question on color it must be resolved before the paint is applied. There are no refunds on coatings that have been applied.

Sincerely,

The Natural Built Home Store Staff

The Natural Built Home Store charges sales tax on shipments to Minnesota and for materials sold in our retail showroom. The Natural Built Home Store does not charge sales tax for items that we install. In this instance The Natural Built Home Store pays use tax on the procured materials which is included in your costs, but not broken out. On your invoice we will note that all sales tax are included.

Sincerely,

The Natural Built Home Store Staff

Paint Matching – The Natural Built Home Store does not have a spectrometer and cannot match paint chips.

Matching Previous Orders – Please bring with the can or take a photo of the top of the can to ensure you know the not only the name of the color but also the formula used to the tint the paint. A picture of the side of the can is also helpful so we can determine what base and sheen the paint is.

Paint Tinting – The Natural Built Home Store can look up the formulas and match all major brands and colors using a local software application. Please note that some colors require us to contact the paint manufacturer to obtain a formula which can take up to 24 hours to receive back.

Re-tinting Paint – The Natural Built Home Store can add more color to paint and charges $5.00 per gallon to re-tint paint.

Store Closing – The Natural Built Home Store values its employees and works hard to maintain a predictable working schedule for them. Tinting and mixing paint is a time consuming process and takes about 15-20 minutes per gallon.
All paint purchases that require tinting must be made at least 15 minutes prior to store closing.

Large orders – All orders over 7 gallons that require tinting should be placed at least 24 hours prior to when they need to be picked up. We encourage you to call in your orders in advance and schedule a pick up time.

Sincerely,

The Natural Built Home Store Staff

All Salvage Room sales are final. Our sales staff is not liable for any missing pieces, providing model numbers, product info, etc. Please thoroughly inspect all items before purchase. All items are sold as-is.

Sincerely,

The Natural Built Home Store Staff

Unfortunately, The Natural Built Home Store cannot warranty the products that we sell. The sole warranty associated with a product is the warranty provided by the manufacturer, if any. We are happy to work with you to resolve any problem that you may have with any product that we sell. We cannot be liable for any consequential damages, incidental damages, for loss of use, property or profits or any other damages of whatever kind or however rising.

When install is contracted through The Natural Built Home Store a one year limited warranty will be offered on install. No product warranty is offered or intended by Contractor on Homeowner-supplied items (such as, but not limited to, windows, doors, paint, and electrical fixtures) nor on the Homeowner’s items relocated as a part of a Project. Warranty excludes normal wear and tear, acts of God, negligence by owner, or intentional misuse by owner and is at the sole discretion of Contractor. This Warranty is extended to Homeowner only and is not transferable to any other party without approval of the Contractor.

Sincerely,

The Natural Built Home Store Staff

Invoices – All material invoices must be paid in full prior to pickup or installation.

• Material will not be able to be picked up or installed if it is not paid in full.

Installation/Commercial Invoices – All installation invoices must be paid in full no later than 14 days after invoice date.

• Invoices not paid in full within 14 days of install will be subject to a 1.5% late fee based on the total amount due. 1.5% will be added to the bill every 30 days after the initial late fee is assessed (e.g. 1.5% will be assessed at 30, 60 and 90 days).
• Invoices not paid within 90 days will be subject to court proceedings and the process to place a lien on your property will begin.

Returned Checks – All returned checks will be subject to a $50 fee.

Sincerely,
The Natural Built Home Store Staff